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Warranties & Complaints

Warranty:

We care about our products and do our best to deliver them to you in a good condition. Yet it can happen that an order gets broken during transport or that something else happened which allows you to claim on warranty. Legally, you are required to inform Puur & Kracht within two months (starting from the day of receiving the order) after notifying a defect. If the defect is within the warranty, Puur & Kracht replaces the article without any charge.


Complaints:

Your satisfaction is our top priority at Puur & Kracht. Therefore, we always strive to resolve any issues as promptly as possible. 

We recommend that you first email us your complaint via contact@puurenkracht.nl.

If you are not completely satisfied with our solution, you can contact Stichting WebwinkelKeur for help in resolving your dispute.

Since 15th February 2016 it is also possible for customers in the EU to register complaints via the ODR platform of the European Commission. Before submitting complaints with the ODR, please ensure that it is not yet in process elsewhere, if it is not, then you may submit via http://ec.europa.eu/odr.